Technology Support III

Job Description
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III Specialist at JPMorgan Chase within the Corporate and Investment Bank - Payments Technology Team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. You will apply your expertise to provide Application support and help establish Site Reliability Engineering (SRE) practices for critical Payment systems built on modern technology stack as we embrace cloud transformation.
Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm.
• Provides rotational weekend support, with eligibility for comp-off leaves.
• Collaborate across partner teams to establish and maintain Service Level Objective (SLO), Service Level Indicator (SLI) and Error Budget for key Production services and proactively resolve issues before they impact customers.
• Performs essential day-to-day duties around Incident, Problem (RCA), Change Event (monitoring/alerting) management.
• Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability.
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.
• Identify issues for escalation and communication and provide solutions to the business and technology stakeholders.
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques.
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Possess technical skillset in Unix / Linux technologies, Kubernetes, Shell scripting, PowerShell, Python, Oracle / SQL, Control-M, Cassandra, monitoring, telemetry/ Observability tools (ITRS Geneos/ Grafana/ Datadog/ Dynatrace) and messaging frameworks (Kafka, MQ)

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting.
• Possess good working understanding of public cloud with AWS Certification as a plus.
• Experience working in banking and payment domains such as: FX Cross Currency, High and low value payment, SWIFT, Real time payment, collection, check clearing, tax payment, partner bank system.
• Collaborate well and possess the ability to foster relationships effectively with diverse groups across geographies, and ability to multi-task, handling complex requirements and is adaptable.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.