Director, Operations Strategy

Job Summary: 

As a Director, Operations Strategy, you will play an integral role in developing operational solutions that improve the experience of LifeStance clinicians and patients across the country and further the mission of the organization. In this role, you will lead key strategic initiatives and serve as a thought partner and strategic leader to our Practice Operations team. You will work cross-functionally with Digital, People, Finance, Clinical Leadership & Shared Services to lead teams toward solving complex problems. Additionally, you will have the opportunity to support key initiatives across the organization on behalf of and in partnership with leaders from the Executive, Corporate and Shared Services teams to further critical business objectives.  

Duties/Responsibilities: 

• Act as strategic thought partner to Ops Strategy leader and Practice Operations leaders; synthesize data, perform analyses, draw insights and facilitate translation of insights into proposed actions intended to drive enterprise performance against plan 

• Accountable for communication of operations strategy and key initiatives at scale; prepare presentations for a multitude of audiences, including executive leadership and leadership across Practice Operations, Corporate and Shared Services teams 

• Own change management and rollout of key national initiatives, ensuring consistency and accountability of relevant team members to achieve budget targets and ensure positive impact on P&L  

• Contribute to the long-term strategic objectives for Practice Operations  

• Partner in the development of Practice Operations KPIs, facilitate stakeholder buy-in, and collaborate with SMEs across LifeStance to deliver critical insights and drive progress against key initiatives 

• Lead quarterly strategy and planning sessions with regional leadership teams to further define strategic priorities that will positively impact P&L and/or improve operational efficiencies  

• Serve as an internal consultant on ad-hoc key business initiatives that emerge within Practice Operations and the broader enterprise (e.g., compensation strategy, operations response to risk and regulatory changes, etc.) 

• Serve as additional thought leadership and support to Operations VPs and Directors 

• Develop hypotheses, structure approach, and drive the work of multi-disciplinary teams (operators, support partners, corporate partners, etc.) to improve business operations and experience of clinicians, clients/patients, and team members 

• Proactively identify risks and issues that could impact the successful execution of business objectives; Elevate risks and issues for transparency and potential mitigation plans or options  

• Create decision making frameworks and content for options including cross functional pros and cons, risks and opportunities 

Required Skills/Abilities:  

• Ability to synthesize information and communicate at the Executive audience level  

• Experience working on high level strategic frameworks and planning, yet able to dive into detailed workplans and solve complex issues  

• Business, operational, and financial acumen 

• Proven track record of influencing and problem solving with peers and key stakeholders team to gain alignment and collaborate 

• Proficient in Powerpoint design and project management, effective both in written and verbal communications and communication planning 

• Analytics skills – dive into data and reporting and understand the themes, diagnose potential root causes and recommend corrective/new actions 

• Demonstrated experience in organizational change management that includes interpersonal skills, agility, cultural sensitivity, and integrity 

• Strength in people management including coaching and development of individuals to support business performance and succession planning 

• Proven ability to work across teams and achieve results through engagement and influence  

Education and Experience: 

• Bachelor’s degree required; Master’s preferred 

• Minimum 5 years of experience in a leadership role 

• Experience working in a healthcare setting preferred 

• Experience working closely with C-Level and other senior executives required 

Key Behaviors: 

• Behave Ethically: Understand ethical behavior and business practices and ensure own behavior and the behavior of others are consistent with these standards and align with the values of the company.   

• Build Relationships: Establish and maintain positive working relationships with others both internally and externally to achieve the goals of the organization.   

• Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.   

• Focus on Stakeholder Needs: Anticipate, understand, and respond to the needs of key stakeholders to meet or exceed their expectations within the organization’s parameters.   

• Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems and make decisions that enhance organizational effectiveness.   

• Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions which are timely and in the best interests of the organization.   

• Organization: Set priorities, develop a work schedule, and monitor progress towards goals, and track details, data, information, & activities.   

• Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.   

• Flexibility and Adaptability: Willingness to be flexible in responsibilities and duties and easily adapt to the needs of the company.  

• Attention to Detail and Accuracy: Understands the need for accurate information in data analysis and communication with internal teams and stakeholders. 

• Appreciation for Diverse Backgrounds & Thought: Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.   

 
Compensation: $140,000.00 – 170,000.00/annually, with additional annual bonus potential.

LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

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Physical Requirements: 

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. 

In Office and Travel Requirements: 

• Remote; flexibility to travel up to 15% of time to support projects or initiatives onsite at LifeStance practice locations or to attend team meetings.